Bursar Office: Frequently Asked Questions

View our webpage for several quick Bursar ‘how-to’ videos! http://inside.mines.edu/How-to-Videos

How can I view my student account?
Self-Service Student on Trailhead (http://trailhead.mines.edu) is a one-stop on-line center where you can access all your CSM
information and take care of much of your CSM business. Once you have access to Trailhead, you can:


Access your schedule

Change your address

Review your eBills

Review your financial aid records

Waive health insurance

View your grades
Can my parents inquire about my student account on my behalf?


Not directly. Under federal law your student account is considered a “closed record,” which can only be discussed with you, the

student. You can grant your parent access to your account information via your My Account Page:
Bursar’s Office
Student Accounts To Set up Parent or Third Party Access to view your account balance:
303-273-3158
-Log into Trailhead. Select: Self Service, Student, Student Records, My Account Page

-Select “Add New” next to Parent PINS

-You will need to create a Login Name


This will be their user ID when accessing your Account Page via CASHNet (our third party vendor who securely

processes payments for Mines)

-Input an email address
Cashier's Office

Without an email address, you will be unable to complete access set-up
303-273-3158
-You can include verbiage with the welcome email that is automatically generated to them after you confirm set-up

-click OK

-This will send an email automatically to the individual; you can edit this user’s access anytime by selecting ‘Edit’ next to Parent

PINS

Parents/Third Parties do not have access to trailhead. Therefore, a link to access your account page will be included for them in the

email. Please recommend that they save this under their favorites. The link is also located on the Mines Accounts-
Registrar
Receivable_Cashiering webpage: Parents/Third parties: click here to pay your student’s account balance*
303-273-3200


ONLY individuals YOU set up through Trailhead will be able to view your information; Mines cannot grant anyone access to your

account, you must initiate this process.



What is COF?


Financial Aid The Colorado Legislature created the College Opportunity Trust Fund (COF) in May 2004 and it provides a tuition stipend to eligible
undergraduate students. The stipend may only be applied to eligible undergraduate courses. The stipend is paid on a credit hour basis
303-273-3301

to Colorado School of Mines (CSM) and then is applied to the student account. The stipend amount is set annually by the Colorado

General Assembly. Detailed COF information may be found at https://cof.college-assist.org.



Who is eligible for the COF stipend?


Student Health Mines undergraduate students who are classified as resident students for tuition purposes are eligible to receive the COF stipend.

Center:
What steps must I take to receive the COF stipend?
303-273-3381


First, you must apply for COF at https://cof.college-assist.org.


Second, you must authorize CSM to use your COF funds on your behalf through Trailhead Self-Service Student. Only then will the

COF stipend be credited to your student account.



How do I enroll/waive Mines health insurance?
Parking

303-273-3100
All degree seeking students are required to have health insurance while attending CSM. You will automatically be enrolled in the

Student Health Benefit Plan (SHBP) unless you waive coverage. Coverage can only be waived, prior to the semester census date, on-

line through Trailhead Self-Service Student with proof of existing healthcare coverage.* Waiving coverage removes the Health
Insurance Fee from your student bill. The Health Insurance Fee is not the same as the Health Services Charge, which cannot be
waived.

When is my tuition due?

Tuition and fees are due on the first business day following the Census Date. There is a 5 business day grace period. Therefore, any
payment not received by 4pm MST on the last day of the grace period will be assessed a late fee. Any outstanding balance that is not
covered by financial aid or a Payment Plan will be subject to late fees, assessed monthly, equal to 1.5% of the outstanding balance.
Late payments may also result in account holds, which prevent future registration, release of transcripts, and graduation.

Your account balance may be viewed through Trailhead Self-Service Student; if for any reason you do not receive your semester
eBill, you are still responsible for timely payment of your tuition. Mines generates electronic invoices only. Students have access to
the account balance at all times.

How do I pay my tuition by credit card?

Credit card payments may only be made on-line via Trailhead Self-Service Student (select: Student, Student Records, My Account
Page, Make a Payment). We accept VISA, MasterCard, Discover, and American Express. All credit card payments are subject to a
convenience fee. See website for details.

Can I use a payment plan to pay my tuition and fees?

Yes. Details and enrollment deadlines can be obtained via our website. You must enroll via Trailhead; a small enrollment fee will
apply, as well as any applicable convenience fees for credit card use. http://inside.mines.edu/Payment-Options

How do I pay tuition by cash, check, wire or IFT (International Funds Transfer)?

You can pay online via electronic check, free of charge. Access your My Account Page and select “Make a Payment”. Checks may
also be mailed to the attention of STUDENT TUITION, Colorado School of Mines at Department 911914, Denver, CO 80291-1914.
Always include your Campus Wide ID (CWID) on you check payment to ensure proper posting of your payment. Please do not mail
cash. Cash and check payments can be made at the Cashier Office M-F, 8-4. Information on a Wire Transfer is available upon request.
Details on how to remit payment by IFT can be found on our website. http://inside.mines.edu/Accounts_Receivable-Cashiering
Please call or contact the Bursar’s Office at 303-273-3158 if you have any questions. NOTE: All Scholarship remittances should be
sent to the Financial Aid office directly at 1200 16th Street, Golden, CO 80401. Financial Aid will disburse to student accounts three
days before classes start each semester.

What do I do if I am planning to use a Tuition Prepaid Plan?

Please inform tuition prepaid that the student is attending Colorado School of Mines. Then, Tuition Prepaid will notify Mines that we
are authorized to send an invoice for upcoming semester. Students need to pay their portion by the due date and wait for tuition
prepaid to remit payment for remaining balance or can pay whole balance in full and reimbursed from school once payment received
from tuition prepaid.

There is a credit on my account. How can I get a refund?

There is an easy two-step process for obtaining your refund. Refund payments are reflected on your Student account as a charge to
offset the credit, bringing your account to a zero balance, and must be submitted each time a credit balance is generated on your
student account so the Bursar Office knows you are ready to receive your refund.

First Step: Students are required to enroll in eRefund via Trailhead: Self Service, Student, Student Records, My Account Page,
eRefund, Enroll.

Second Step: Student Refund Request forms must be electronically submitted via Trailhead in order to request the disbursement of
your refund. Select: Self Service, Student, Student Records, Student Refund Request Form. You will receive a confirmation email
when your form is successfully submitted as well as when the refund has been processed.

If I withdraw from classes, are my tuition and fees refundable?
If the withdrawal from courses is made after the add/drop period, and the student fully withdraws from school, tuition and fee
assessments will be reduced according to the following schedule:

Within 7 calendar days following the end of the add/drop period, 60 percent reduction in charges.
Within the next following 7 calendar days, a 40 percent reduction in charges.
Within the next following 7 calendar days, a 20 percent reduction in charges.
After that period, no reduction of charges will be made.

The schedule above applies to the Fall and Spring semesters. The time periods for the Summer Sessions I and II
will be adjusted in proportion to the reduced number of days in these semesters.

Please note that your financial aid may be adjusted by the Financial Aid Office according to federal regulations.
What am I required to do if I receive an eBill for tuition from CSM but I have decided to attend another university or college?

You must contact the Admissions/Financial Aid Office to make formal notification that you will not be attending at Mines. If you do
not meet the requirements for formal notification, the tuition charges will remain your personal obligation.

What are my responsibilities as a student?

Upon registration at Mines, you agree to accept responsibility for any charges and fees posted to your account, as well as any accepted
financial aid and loans. You are also responsible for understanding all policies of Mines; deadlines of schedule changes, withdrawals,
and leaves from Mines and how these changes can affect your financial debt obligation and financial aid eligibility. Email is the
official means of communication at Colorado School of Mines; please ensure to check your account regularly.
How do I obtain a Parking Permit if I have a car on campus?

Please visit the Parking Services webpage to obtain further information: http://inside.mines.edu/Parking

Thank you!




Last Updated 7/14/17